Your purchase, licence and support

Choose the licence for your business

Premium's sixth location needs another licence or a separate agreement. Independently owned franchise businesses need separate licences.

The licence belongs to the purchasing business. It cannot be resold, transferred to an unrelated business, shared between unrelated businesses or used to offer a hosted service to others.

Support during your first 12 months

Email sales@salonbusinesstools.co.uk. We aim to send a first response within three UK business days.

Support covers installation guidance, normal product operation, reproducible defects and the supplied upgrade process. Maintenance and feature updates released for your edition during the 12 months after purchase are included.

What happens after 12 months?

You can continue using your installed version. There is no automatic subscription or renewal charge. An optional support/update renewal may be offered later; no renewal fee applies unless a renewal product and price are formally published and you choose to buy it.

Support does not include business, accounting, tax or legal advice, bespoke development, data entry or recovery of work that was not backed up or was only in cleared browser storage. Compatibility with future browser or operating-system changes after the included update period is not guaranteed.

Move up when you need more

If you request an upgrade within 90 calendar days of buying the immediately preceding edition, the amount you actually paid for that edition is credited against the current price of the next edition.

• Essential to Professional: at the current full prices, £39.99 credit leaves £30.00 to pay.
• Professional to Premium: at the current full prices, £69.99 credit leaves £50.00 to pay.

Email your original order email or licence reference to request your upgrade credit before buying the next edition.

Credit is single-use, non-transferable, has no cash value and cannot be combined with another discount. It is reduced or cancelled if the earlier purchase is refunded. After 90 days, the destination edition is available at its current full price.

Use the dedicated upgrade-data file for automatic transfer. Results and recommendations are recalculated by the new edition. Keep the original file and a separate backup until you have checked the upgraded plan.

If you have a problem with your download

If a file is missing, a download will not open or setup is unclear, email sales@salonbusinesstools.co.uk with your edition, order reference, whether you use Windows or Mac, and any error message. Please do not send payment-card details or confidential salon figures.

Include whether you bought through Payhip or Etsy so we can identify the order. The checkout terms for your purchase apply alongside the product policies on this page. Nothing here excludes or limits statutory rights that cannot lawfully be excluded or limited.

Before buying, check your edition's computer and setup requirements: Essential, Professional or Premium. These are digital downloads, with no physical item supplied.

Keep your work safe

Your plan data is stored locally on your device. Protect access to your computer and keep exported files securely. Professional and Premium include backup exports; use them regularly and keep a separate copy.

Essential saves working figures in the browser used to open it. Clearing browser data, changing profiles, moving or renaming the app file, or replacing your computer may make the saved plan unavailable. Save or print important results and keep the dedicated upgrade export securely; that export is not a complete backup of every field.

All editions are business-planning aids. Results depend on your inputs and assumptions and are not promises of sales, demand or profit. Check the figures before making business decisions.